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Frequently Asked Questions

In this post, I will be providing answers to some of the most frequently asked questions we receive from clients at Loco Entertainment. This will include questions in regards to the type of equipment we use, setting up fees, music selection, DJ requests, how to book, services we provide, travel, payment information, our requirements for the event, and what to expect when you book with Loco Entertainment.





FAQs

Here is some of our most frequently asked question from past clients at Loco Entertainment:




Services & Equipment

How do I make a booking?

Please submit the Enquiry form to provide us with the information required to send you a personalised quote. Then you will be emailed our booking form with an invoice for the deposit to secure your date. Once the booking form has been submitted and the deposit paid, your booking will be locked in, and you will receive a confirmation email.

Once I have booked, what's next?


Once you have booked your event with us, we will then provide you with the Wedding Planner Form or the Event Planner Form. These forms are simple and easy to fill out and provide us with all the necessary details we need for your event.


Once this form has been submitted we will then get in contact with your venue coordinator to organise all other required details, such as access, noise restrictions, etc.


After the form has been completed we are still available to assist you with any questions you may have or to make any minor changes to the planning form if needed.

Do you set up during the booked hours?


No. We arrive an hour to an hour and a half prior to the requested start time to set up and prepare for your event. As an example, if you book for 5 hours, let's say from 7pm - 12am, we will arrive before 6pm to set up and will have the music ready to start at 7pm. Setting up and packing up fees are included in all packages and completed outside the hours booked.

Can I extend the hours on the night?


Yes, in most cases. But it will be up to the DJ on the night. You can ask the DJ to extend the hours. If you choose to ask for extended hours, we require at least 30mins - 1hr notice prior to the finishing time of the event. More notice is always appreciated, and must be approved by the venue first.

What equipment do I need to provide for the DJ?


We only require a standard 10 amp powerpoint within 10 meters. (It must be a clear powerpoint to avoid tripping the circuit. There shouldn't be anything else running off this powerpoint).

How far do you travel?


We service the whole of the South-East Queensland area. Our standard pricing on our website is for the Brisbane region, and includes travel up to 50km from Brisbane City. Travel fees apply to locations greater than 50km.

Do you provide Karaoke/Jukebox or photo booth hire?


No. Unfortunately, we do not provide any extra services, as we are purely focused on providing our high-quality professional DJ service to each client.


However, we are partnering with local companies that share the same commitment to quality and reliability. You can view these companies on our partners page.

What type of equipment do you use?


Loco Entertainment uses only the highest quality professional-grade DJ equipment. We use Pioneer mixers and controllers, JBL speakers, Antari effect machines, Rode or AKG microphones, Showtec lighting effects.

Can you supply equipment and play music at our wedding ceremony?


Of course. Just let us know if you need us to assist with the music at the ceremony, and we can liaise with you and the celebrant to make sure your ceremony runs seamlessly.

Can I see you DJ live at an event or wedding?

We do not allow potential clients to attend any private events of our current clients.

But you can see videos of us performing at private events on our Instagram or Facebook accounts.


Music Selection

Can I request songs I do not want to be played?


Definitely, we encourage you to list all songs and styles you do not want to be played. If there are songs you dislike please inform us on the Event Planner Form or the Wedding Planner Form. We will make note of these songs and make sure they are not played, even if requested by guests.

Can the DJ play songs from my music collection?


Yes. Please let us know that you would like to choose this option and we will cater to you. (If you choose this option, please bring at least 2 quality USB drives, that have been checked properly to avoid any technical issues).

Do you provide guidance with planning the music for my event?


Yes. We are more than happy to provide you with suggestions based on your preferences, and we’re perfectly comfortable selecting most or all of the music if you aren’t interested in doing so. Our extensive knowledge of music enables us to work with your requests and create a mood that reflects your tastes while creating a great atmosphere for all of your guests. Loco Entertainment also specialises in addressing music “challenges”, such as, combining multicultural musical styles or adapting unique or electric music tastes to the formality of a wedding. We are always available to answer questions or assist you in choosing the songs that will best reflect your vision of your special day. We also have Spotify playlists and blog articles available to assist you.

How involved can we be in the selection of music for our event?


We encourage you to be as involved as you would like to be. If you would like to select every song, we are happy to accommodate you.


We pride ourselves on listening to our clients and respecting their input and wishes while providing additional suggestions and guidance when appropriate. For weddings, the majority of our couples prefer to discuss with us, in-depth, their preferences, and at least a few specific requests.



Will the DJ take song requests?


This is completely up to you. We are more than happy to take song requests from guests throughout the night, if you choose. If you don’t want guests at your event to make song requests, please let us know on the Wedding/Event Planner Form and you can rest assure, you will not hear songs you have asked not to be played, or genres you’ve told us you don’t like.

How many songs can I send through to be played at my event?


If you decide to send through all the songs for your event, we suggest to send through 100 songs for 4 hours of music. This is a rough estimate and will vary on the type of music and the average duration of each song. But in most cases will be more than enough. There’s no point in sending through more than 200 songs for bookings less than 5 hours, as we will not be able to play them all.

How do you mix the music?


Mixing is a fundamental skill for a professional DJ, but it can tell you a lot about a DJ's style. At Loco Entertainment, mixing is something we do on the spot, based on the song's style & tempo, and by incorporating the reaction of the crowd. We mix for the purpose of creating seamless transitions between songs and maintaining the energy on the dance floor.


We tailor our services to each individual event's needs and requirements. As a professional DJ standard, we focus on making every transition perfect between each song, to build an amazing set that will maximise the number of guests on the dance floor.


Bookings & Requirements



Do you have any extra requirements during the event?


For bookings over 5 hours, as an industry standard, your DJ will require refreshments and a vendor meal. If this will not be provided to your DJ, please notify us on the Wedding/Event Planner Form.

Do you need breaks during the night?


No. Unlike a band that needs to stop and rest, our DJ service is uninterrupted. From the minute your guests walk in, until the end of the night the music never stops.



Do you have Public Liability Insurance?


Yes. We are covered for Public Liability Insurance to a value of $10,000,000.

How much space do you require for your equipment?


For our Essential Package, we require approximately 1.5 x 3 meters, and for the Grand Package, we require approximately 2 x 4 meters.

When is the final payment due?


The Final payment is due two weeks before the event. The payment can be made via bank transfer or PayPal. PayPal payments will incur a 3% surcharge.

What is your refund policy, if we have to cancel?


In the unfortunate event you must cancel your booking with Loco Entertainment you will be refunded any payments made (not including the booking fee) if the cancellation is made at least 30 days before the event. You will receive a 50% refund of all payments made (not including the booking fee) if the cancellation is made within 30 days of the event and at least 2 weeks before the event. Any cancellations within two weeks before the event are non-refundable. The booking fee is non-refundable.



Conclusion

Hopefully, I have been able to answer most of your questions, in this article. If there are any questions I have not answered please email me, I am happy to assist with any questions you may have.

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